NeilMed Piercing Aftercare

When your order ships you will receive a confirmation email with a link to your tracking number. Orders usually ship within 24-48 hours. Please keep in mind that the USPS tracking can also take up to 48 hours to update. If you have not received a confirmation email, please email us at Info@lulusbodyjewelry.com and we will assist you.

These things happen! Unfortunately, we won't be able to recover your order once it has been shipped out. Please send us an email atinfo@lulusbodyjewelry.comwith your order number and the correct address and we will get that information updated for you. Customers are responsible for shipping payment if items are returned back to us from United States Postal Services (USPS). Once reshipping costs have been paid, the order will be reshipped as soon as possible!

If you would like to cancel/edit your order please visit the order page found in your original confirmation email or visit: https://lulusbodyjewelry.com/account/login, where you may also view your order status, cancel, edit, or reorder from the menu options. If your order has already been processed, unfortunately you will no longer be able to cancel/edit your order.

Because the jewelry sizes sold on our website are not designed for initial piercings, they are not safe for a brand new piercing. For safety purposes, we only use specific piercing sizes at our studio location.

Although, if you choose to visit the Lulu Ave studio for a jewelry change, we can service this. You will need to bring the jewelry in its original form of package, unopened along with the packaging slip included with the order.

Gift cards purchased online can only be applied toward online purchases. They cannot be used in stores. 

All gift card sales are final and cannot be returned or reimbursed.

If you have forgotten to input your discount code prior to checking out, please contact us via email at info@lulusbodyjewelry.com within the hour of placing your order, and we will help! 

Please note that your discount code cannot be added once your order has been processed and shipped. 

Discount codes cannot be used in conjunction with any other discount codes. An order must be placed during the active sale period for it to be eligible for the sale price. Lulu’s has a right to hold or cancel orders that have used more than one discount code. 

Please keep in mind that our discount codes have expiration dates.